WhatsApp already allows organizations to connect to their official APIs. The product name for this is the WhatsApp Business API. The WhatsApp Business API is built by WhatsApp focused in medium and large companies to deliver services through WhatsApp messaging. To learn more about Whatsapp Business API integration, Cedro Technologies has prepared a step-by-step guide to WhatsApp Business APIs.
Besides the above guide, how could we help you?
To access the WhatsAp APIs, your company needs to request an evaluation process or use an authorized provider. To facilitate access to WhatsApp APIs, Cedro Technologies has integrated its People platform (www.people.com.ai) to WhatsApp APIs. The objective is to accelerate the time of implementation of solutions for human service and also use chatbots with Artificial Intelligence. But it does not mean that your company will not also need an authorization to access the APIs.
If you are considering integrating your services into Whatsapp, please contact our commercial support area at email@example.com or 011 3014 0200 or Whatsapp: +55 34 3239-0003
WhatsApp Business API
People – Chatbot Support and Management Platform
People platform is already integrated with the official WhatsApp APIs. From now, companies and organizations can already use the People platform for human service as well as chatbot service using artificial intelligence.
Automate your customer service using People with API WhatsApp:
With PEOPLE, you accelerate your company’s communication with the customer.
Track each interaction and transfer to human desk
All conversations between chatbots and their clients are logged for constant verification of how the service is being conducted. This is important to know the limits of chatbots and put new intentations.
Also, make transitions to a human service when you need it, be it a specialized service or sales team.
Want to use the WhatsApp APIs built into the People platform? Talk to our team at firstname.lastname@example.org or the channel below: